My StreetPoints are gone! What happened?

Basically we don't delete StreetPoints. If your account shows zero points, you may have logged in with the wrong details.

This sometimes can happen if you have not used the app for a long time and you are now started to connect via Facebook. For example, we automatically create a new account, if you are using different e-mail-addresses to register on Facebook and Streetspotr. We can unite these two accounts, simply contact our Support.

General

  1. My StreetPoints are gone! What happened?
  2. Can I use the app offline too?
  3. What is the 12-7-30 rule?
  4. Why do we use Google Play Services?
  5. What are don'ts?
  6. What do I have to be careful of when completing photo-tasks?
  7. How old do I have to be to use Streetspotr?
  8. There are not many Spots in my region - why?
  9. I can’t login on your website!
  10. I didn’t receive my verification mail!
  11. How long does it take to review my Spot?
  12. Can I do Spots with a friend?
  13. Why are Spots I have already finished, still visible on my friend’s map?
  14. I didn’t receive certain Badges!
  15. Do I always have to start over when collecting StreetPoints?
  16. My Spot has been rejected – what now?
  17. How do I get rated?
  18. How can I filter paid and unpaid Spots?
  19. How can I find just a specific type of Spot? There are too many Spots on the map!
  20. I found a bug!
  21. How can I see Spots in other cities?
  22. For some jobs I have to spend money. Why?
  23. My data allowance is used up by Streetspotr way too fast!
  24. I get the message that my connection is too poor to upload my results!
  25. I see Spots on the map with a green zero! What does this mean?
  26. What can I do to prevent my Spots from getting rejected?
  27. What is StreetNews?
  28. What are Badges?
  29. What are StreetPoints?
  30. Why has my Spot been rejected?
  31. Can I pause a Spot and continue it later?
  32. How much time do I have to complete a Spot?
  33. How many Spots can I accept per day?
  34. I can see a Spot on my map, but I can’t accept it. Why not?
  35. What is a Spot?
  36. Where is Streetspotr available?
  37. What do I have to do to become a Streetspotr?
  38. Am I eligible to be a Streetspotr?
  39. Is Streetspotr free to use?
  40. What is Streetspotr?

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